Privacy Policy

Code4Nord is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.

This Privacy Policy is designed to assist you in understanding how Code4Nord uses and safeguards the information you provide in using Code4Nord’s internet communications, Code4Nord ‘s websites and/or Code4Nord ‘s products, including without limitation, the ‘Code4Nord’ branded products and services.

What information does Code4Nord collect and use?

How does Code4Nord use this information and for what purpose?

Our disclosure of your personal information.

What are cookies and how does Code4Nord use them?

How does Code4Nord protect your personal information?

Contacting You

How can you access and amend your personal data?

How long is your personal data kept by Code4Nord?


Code4Nord may gather and use information about you, including (but not limited to) information in the following categories:

– Identification data (e.g. name, username, address, telephone number, mobile number, email address, personal identification number);

– Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your account;

– Electronic identification data (e.g. IP addresses, cookies);

– Survey results;

– Information about your usage of and interaction with Code4Nord software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites;

– Correspondence between you and Code4Nord;

– Traffic data (data processed for the purpose of the conveyance of communication or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called);

– Location information, derived from your mobile carrier or from the mobile device that you use. In connection with the Code4Nord products, you control when your location is shared with others. Your location is displayed and shared with other Code4Nord users only in accordance with your privacy settings. You also may create location information by “geo-tagging” your submitted content with location information. Please manage your privacy settings for location information carefully;

– Mobile device information, such as the manufacturer’s name, device model number, operating system, carrier network;

Code4Nord may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect Code4Nord’s interests, fight against fraud and to enforce our policies or to protect anyone’s rights, property, or safety.


Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customised experience. Code4Nord collects and uses, or has third party service providers acting on Code4Nord’s behalf collecting and using, personal data relating to you, as permitted or necessary to:

– provide information about the Code4Nord software and/or the Code4Nord products;

– take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;

– display updates about your recent activity using Code4Nord products or connections to other Code4Nord users;

– provide other services for you (as described when we collect the information);

– provide you with customer support and troubleshoot problems;

– compare information for accuracy;

– inform you about service updates and faults;

– request feedback or participation in on-line surveys;

– verify your identity;

– customise, measure, and improve Code4Nord software and websites

– organise and carry out Code4Nord’s marketing or promotional operations/offers, contests, games and similar events; and

– protect your and Code4Nord’s interests, including in particular to enforce our Terms of Service and prevent and fight against fraud, (together, the Purposes).


Except as provided below, Code4Nord will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

Code4Nord may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect Code4Nord’s interests, fight against fraud and to enforce our policies or to protect anyone’s rights, property, or safety.

In order to provide you with Code4Nord services that you have requested Code4Nord may sometimes, if necessary, share your personal and traffic data with the Code4Nord carriers, partner service providers and/or agents. For example the PSTN-VoIP gateway provider, WiFi access services providers, distributors of Code4Nord software and/or Code4Nord products, and/or third party banking organisations or other providers of payment, email delivery, analytical services, customer support, or hosting services. Code4Nord will always require these third parties to take appropriate organisational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

Some Code4Nord products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both Code4Nord and the partner company’s use of personal data collected in connection with the co-branded product. Code4Nord may offer its products in connection with other websites or services or may team with other online services to give you the combined results of both products/services or additional services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, Code4Nord may match your email address, and email addresses of your contacts against email addresses you have provided to the third party website/service provider.

Code4Nord, Code4Nord’s local partner, or the operator or company facilitating your communication may provide personal data, communication content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. Code4Nord will provide reasonable assistance and information to fulfill this request and you hereby consent to such disclosure.


Key Points

By using Code4Nord’s websites and/or software you are giving your consent to the use of cookies. You can choose to reject cookies at any time, either by changing your browser settings (if your browser allows it) or by ceasing to use Code4Nord’s websites and/or software or by using the applicable opt-out functions. You should be aware that certain features are only available through the use of cookies and if you choose not to accept cookies, such features may not be available to you.

4.1 What are Cookies and GIFs?

4.1.1. Cookies

Cookies are small files containing a string of characters (text) that are sent to your browser from a website’s server. The cookie may contain a unique identifier but it does not contain personally identifiable information such as your name or email address. Code4Nord may use cookies when you visit its websites, use Code4Nord’s software or visit other websites where Code4Nord serves advertisements. The Code4Nord software client’s browser or your Internet browser stores the cookie on your computer’s hard drive and this may be accessed by the website during your next visit. Other websites may also send cookies to your browser but your browser will not allow those websites to see Code4Nord’s cookie data.

Cookies have six parameters that can be passed to them:

– The name of the cookie.

– The value of the cookie.

– The expiration date of the cookie – this determines how long the cookie will remain active in your browser.

– The path the cookie is valid for – this sets the URL path the cookie us valid in. Web pages outside of that path cannot use the cookie.

– The domain the cookie is valid for. This makes the cookie accessible to pages on any of the servers when a site uses multiple servers in a domain.

– The need for a secure connection – this indicates that the cookie can only be used under a secure server condition, such as a site using SSL.

4.1.2. Gifs

Code4Nord web pages and client interfaces may include clear gifs, also known as web-beacons and tracking pixels. Gifs are tiny graphics with a unique identifier, which are used to count your visits to the page (but which do not retain any personally identifiable information). In addition, Code4Nord uses clear gifs in our HTML-based emails to let us know which emails have been opened and acted upon. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns

4.2 What type of Cookies does Code4Nord use?

Code4Nord uses session cookies, persistent cookies and local shared objects (flash cookies).

Session cookies are temporary cookies, or unique identifiers associated with your browser for the duration of your visit to Code4Nord’s websites or areas of the Code4Nord software client. Once you close your browser, the session cookie ID will disappear and information about your visit will not be retained.

Persistent Cookies remain on your browser even after you close it and may be used by your browser on subsequent visits to the website.

Local Shared Objects or ‘Flash Cookies’ are cookies written using the Adobe flash technology. These cookies are saved on your computer in the same way as other cookies but they cannot be managed at the browser level in the same way.

4.3 How Code4Nord uses Cookies

Code4Nord uses its own cookies for a variety of purposes, including to:

1. Recognize you when you sign in and understand how you arrived at our website, so we can make sure that we provide you with relevant customer content and information. For example:

– if you arrived at our website by clicking on a link to hear about RO subscription packages, we can make sure you see content relevant to those offers;

– if your last purchase included VAT, we can make sure you are always provided with a VAT inclusive price;

– if your cookie was set a long time ago, we know you are not a new user and we will not show you content intended for new users, such as ‘how to use Code4Nord’ pages;

2. Remember your chosen preferences, such as the language you choose to see our website in; the currency you wish to see our prices in;

3. Fight against fraud;

4. Inform Code4Nord about the version of the Code4Nord software client you are using so that we can provide you with new software updates and direct you to the relevant help sections;

5. Enable you to access your account and account services through the Code4Nord Software client;

6. Provide internal and customer analytics and gain statistics and metrics about our websites, such as total number of visitors and page views;

7. Monitor the effectiveness and performance of our advertising and marketing campaigns and carry out research in order to help us to improve our products and websites;

8. Initiate security measures such as ‘time-out’ when you have not logged into your account service area for a period of time;

9. Populate your Code4Nord client with one of your Code4Nord contacts’ information, where this contact invited you to join Code4Nord;

11. Provide Code4Nord ads most relevant to you when you visit other sites that display Code4Nord ads.

4.4 Third Party Cookies

In addition to Code4Nord’s cookies, Code4Nord’s analytics, ad-serving and affiliate partners may set cookies and access cookies on your computer, when you are using the Code4Nord software client or visiting an Code4Nord website.

4.4.1 Advertising

The advertisements of Code4Nord appearing on third-party websites and the advertisements of third parties appearing in the Code4Nord software, products and on third party websites are delivered to you by Code4Nord Advertising partners or other carefully selected ad serving partners (“Ad Serving Partners”).

Code4Nord and its Ad Serving Partners may use non-personally identifiable information that you have provided in your Code4Nord profile or otherwise provided to Code4Nord, such as your age, gender, language and country of residence, as well as information about your relationship with Code4Nord’s websites, software, and products, in order to provide advertisements likely to be of greater interest to you and to help us measure and improve the performance of our advertising campaigns. Code4Nord and our Ad Serving Partners may use cookies and/or web-beacons (Gifs) to collect this information.

4.4.2. Other Third Party Content

Sometimes, Code4Nord’s websites may include widgets or embedded video content from third parties such as YouTube. When you view this content or use this widget, you may be accepting cookies from these websites. These cookies are not within our control and you should check with the relevant third party site for more information.

4.5 Your Choices about Cookies

We don’t recommend that you restrict or block cookies as this may impact on the functionality of our websites and products. However, if you choose to do so, please see the options available to you below. You can also find comprehensive information about cookies at

4.5.1 Browser Cookies

The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to delete cookies or how to disable cookies altogether.

Code4Nord software browser cookies can be disabled by: accessing the File menu from your Code4Nord software client toolbar, choosing the Privacy option and un-checking the ‘Allow Code4Nord Browser Cookies’ box.

4.5.2 Local Shared Objects (Flash Cookies)

You can manage the usage of flash cookies via

You may also manage flash cookies through your browser depending on the version of Internet Explorer (or other browser) and media player you are using. Please also visit the Adobe website at


Code4Nord will take appropriate organisational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of Code4Nord or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.


Code4Nord may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the Code4Nord software, and Code4Nord products and websites.

Code4Nord may contact you to send you messages about faults and service issues. Further, Code4Nord reserves the right to use email, the Code4Nord software or SMS to notify you of any eventual claims related to your use of Code4Nord software, the Code4Nord websites and/or Code4Nord products, including without limitation claims of violation of third party rights.


You have the right to access and, where relevant, amend your personal information. Some of your information may be viewed or edited online by signing into your account page on will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.

Code4Nord will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the peer to peer network, it can sometimes take up to two weeks before your Code4Nord ID disappears completely from the peer to peer network. Your details may still appear in the search directory during this time.


Code4Nord will retain your information for as long as is necessary to: (1) fulfil any of the Purposes (as defined in article 3 of this Privacy Policy) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.

Code4Nord will take appropriate technical and security measures to protect your information. By using this product, you consent to the storage of your personal information as described above.

This Privacy Policy is in compliance with the regulations enforced by Directive 2009/136/Ec Of The European Parliament And Of The Council of 25  November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communication networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communication sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws and also with the Romanian laws in the matter of the processing of personal data and the protection of privacy in electronic communication: Law no. 506 of 17 November 2004 which is further completed by Law no. 272 of 29 June 2006, Law no. 298 of 18 November 2008; Emergency Ordinance no. 13 of 24 April 2012; Law no.82 of 13 June 2012